Various Policies

We properly manage the personal information we obtain from our customers and will not provide it to third parties without the customer's consent. However, we may provide information to third parties in any of the following cases.

• （1）

  When disclosure is required by law

• （2）

  When necessary to protect public life, health, property, etc.

• （3）

  When it is necessary to cooperate with national or local government agencies such as courts and police, or with persons entrusted by them, in carrying out duties prescribed by law.

At our company, we respond to requests for disclosure of personal data held by us from the individual concerned or their representative in accordance with our company regulations.
The personal information we disclose will be limited to what is defined in our "Definition of Personal Information." However, we will not disclose information in any of the following cases.

• - If the request does not pertain to "personal data held by the company"
• - If complying with the request would violate the law.
• - In cases where there is a risk of harming the life, body, property, or other rights of the person concerned or a third party.
• - In cases where there is a risk of significantly hindering the proper conduct of our business.
• - In other cases where there is a legitimate reason

(Note) "Retained personal data" refers to personal information contained in a "personal information database, etc." (a collection of information containing personal information that is systematically organized so that specific personal information can be retrieved using a computer. This also includes a collection of cards containing personal information that are organized, classified, and indexed so that they can be easily retrieved even without using a computer). (However, this is limited to information for which we have the authority to respond to requests for disclosure, notification of purpose of use, correction, suspension of use, etc., and excludes information that will be reliably deleted within six months.)

Our company will respond promptly and appropriately to any complaints or inquiries regarding the handling of personal information. For complaints or inquiries from customers, please contact the inquiry desk listed below.

• （1）

  If sending by mail, please address to: Kyobashi Edogrand Co., Ltd., Toei Hotel Chain, Personal Information Department, 2-2-1 Kyobashi, Chuo-ku, Tokyo 104-8108, Japan

• （2）

  For telephone inquiries, please call 03-6852-0684.

  (Note 1) When you call, please ask for the person in charge of personal information.
  (Note 2) Please make your request between 9:30 and 12:00 or 13:00 and 17:30 on days other than Saturdays, Sundays, and public holidays. However, the "Personal Information Officer" may be absent, in which case please make your request by mail whenever possible.
  (Note 3) Depending on the type of personal information and the content of inquiries, complaints, etc., it may take some time to contact you again. Thank you for your understanding.

• （3）

  Regarding your visit to our company

  As a general rule, we are unable to accept requests made in person at our office. Thank you for your understanding.

The terms and conditions of accommodation and related agreements concluded by this hotel shall be governed by these Terms and Conditions. Matters not stipulated in these Terms and Conditions shall be governed by laws and regulations or customs.

Notwithstanding the provisions of the preceding paragraph, this hotel may agree to special terms and conditions, to the extent that they do not contradict the spirit of these terms and conditions, laws and regulations, or customs.

This hotel reserves the right to refuse accommodation in the following cases:

• - In the event that a reservation is made in a manner that does not conform to these terms and conditions.
• - When there are no rooms available due to full occupancy.
• - When it is deemed that a person seeking accommodation may engage in conduct that violates laws, public order, or good morals in connection with their stay.
• - When a person seeking accommodation is clearly diagnosed with an infectious disease.
• - When special accommodation costs are required.
• - In the event that accommodation cannot be provided due to natural disasters or other unavoidable circumstances related to the hotel's facilities.
• - When a person seeking accommodation is intoxicated, or is likely to cause trouble to other guests, or has engaged in behavior that is significantly disruptive.

When our hotel accepts a reservation for accommodation (hereinafter referred to as "accommodation reservation application") prior to the date of stay, we may request the applicant to disclose the following information within a specified period.

• • Name, gender, nationality, and occupation of the guest.
• - Any other matters deemed necessary by the hotel.

When our hotel accepts a reservation request, we may require a deposit within a specified period, up to the amount of the accommodation fee for the designated stay.

If the application fee falls under the cancellation fee provisions of the following article, it will be applied to the cancellation fee, and any remaining balance will be refunded.

If you cancel all or part of your accommodation reservation, the hotel will charge a cancellation fee according to its cancellation policy. However, in the case of group reservations (15 people or more) where only part of the reservation is canceled, a 10% discount will be applied depending on the number of cancellations made up to 10 days prior to the accommodation date (or the date the hotel accepted the reservation from that date onward).

If a guest does not arrive by 8:00 PM on the day of their stay (or two hours after the designated arrival time), the hotel may consider the reservation to have been canceled by the guest.

If you are unable to arrive due to reasons beyond your control, such as delays or cancellations of public transportation, and you can provide proof, no cancellation fee will be charged.

The hotel may cancel your reservation in the following cases:

• （1）

  If any of the conditions in Article 2, paragraphs 3 through 7 are met.

• （2）

  If the applicant fails to provide the requested information by the deadline specified in Article 3, Paragraph 1.

• （3）

  Failure to pay the application fee by the deadline specified in Article 4, Paragraph 1.

If the hotel cancels your reservation as described above, any deposit already received will be refunded.

Guests must register the following information at the hotel's front desk on the day of their stay.

• （1）

  Matters specified in Article 3, Paragraph 1.

• （2）

  For foreign guests, passport number, port of entry into Japan, and date of entry.

• （3）

  Departure date and time.

• （4）

  Any other matters deemed necessary by the hotel.

Accommodation fees are payable at the front desk upon check-in in any currency accepted by the hotel, traveler's checks, or vouchers. Checks are not accepted.

Even if a guest chooses not to stay at the hotel after using the room, they will still be charged for the accommodation.

The hotel may refuse to allow continued stays during the reservation period in the following cases:

• （1）

  If the guest falls under any of the categories in Article 2, paragraphs 3 through 7.

• （2）

  Failure to comply with the usage rules set forth in the preceding article.

The hotel's responsibility regarding a guest's stay begins when the guest registers at the front desk or enters their room, whichever comes first, and ends when the guest vacates the room.

If we are unable to provide accommodation due to reasons attributable to our hotel (excluding natural disasters or other unavoidable circumstances), we will arrange alternative accommodation under the same or similar conditions, and will not charge accommodation fees for the days on which we were unable to provide a room.

• - If you cancel 3 days before the arrival date: 20% of the first night's accommodation fee per person.
• - If you cancel two days before the arrival date: 30% of the first night's accommodation fee per person.
• - If you cancel the day before your stay: 80% of the first night's accommodation fee per person.
• - If you cancel on the day of your stay: 100% of the first night's accommodation fee per person.

If a guest does not appear by 9 p.m. (or two hours after the designated arrival time), the hotel may consider the reservation to have been canceled by the applicant.

If you can prove that the reason the guest was unable to arrive was due to circumstances beyond their control, such as delays or cancellations of public transportation, you will not be charged a cancellation fee.

Fukuoka Toei Hotel is a supporting member of the anti-violence movement.

At Fukuoka Toei Hotel, we prioritize the safety and comfort of our guests by excluding organized crime groups and other anti-social forces and preventing their harm. Therefore, we strictly prohibit the use or entry of anti-social forces into our hotel, and we will firmly refuse any illegal or unreasonable demands. We strive to create a comfortable and wholesome hotel environment that you can use with peace of mind.

This will be in accordance with the "Customer Harassment Prevention Manual for Companies" published by the Ministry of Health, Labour and Welfare.
Please note that the scope of this measure is not limited to the following actions only.

• ①

  Examples of cases where "the content of the customer's request is unreasonable"

  • - If no defects or negligence are found in the products or services provided by our hotel group.
  • - If the content of the request is unrelated to the products and services of our hotel group.
• ②

  Examples of "means or methods of achieving a demand that are socially unacceptable" (those that are highly likely to be considered unacceptable regardless of the validity of the demand itself)

  • - Physical attacks (assault, battery)
  • - Psychological attacks (threats, slander, libel, insult, abusive language)
  • - Intimidating words and actions
  • - Demand for a dogeza (bowing in apology)
  • - Persistent and persistent words and actions
  • - Restraining behavior (refusal to leave, loitering, imprisonment)
  • Discriminatory remarks and actions
  • Sexual behavior
  • - Attacks and demands against individual employees

  (Some requests may be deemed inappropriate in light of their validity.)

  • - Request for product exchange
  • - Demand for monetary compensation
  • - Demand for an apology
• ③

  Other disruptive behaviors

  • - Defamation on social media and the internet
  • Repeated phone calls and emails

If any customer harassment is discovered, we will take all possible measures to resolve the matter in a reasonable manner. However, if we determine that the means or manner of the harassment are clearly malicious, we may refuse to provide accommodation or services in order to protect our employees. This measure is based on Article 5, Paragraph 1, Item 3 of the Hotel Business Act and Article 5-6 of the Enforcement Regulations of the Hotel Business Act. Furthermore, we will take strict action, including consulting with or reporting to external organizations such as the police, as necessary.